RETURN POLICIES
E-mail: fire@firebell.net
Phone: 978-332-0175
P.O. Box 131
West Dennis, MA 01670
With prior authorization, merchandize can be returned within 30 days, referencing to your order date and shipping address. The return can be: replacement, credit, or refund. NOTE: returns must be in original packaging. Please return the shipping label, packing slip & order forms. Notify us via email at: fire@firebell.net or telephone us at: 978-332-0175 at time you post the return.
Your return can be a replacement of same item, different item(s), credit or refund. If refund, and paid via Visa or Master Charge, we shall Credit your account for the amount due you (excluding postage/handling). If refund and paid via check, we shall mail you a check for the amount due you, less the postage/handling fee. If refund via a Gift Card, a new Gift Card will be reissued to you.
DAMAGED IN SHIPMENT
Save all packaging and notify us as soon as possible via email at: fire@firebell.net or telephone us at: 508-760-0030. We will then advise you what to do to replace the item.
NOTE: All returns must be in original packaging. Remember to return the packing slip .
Thank you!
